Solitics

Solitics is a real-time player-engagement layer for iGaming. It ingests account and behavioral events, builds live segments, runs journeys, and coordinates personalized messages and gamification across connected channels.

Page updated August 13, 2026

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Company details

Legal companySolitics Ltd.

Organization typecompany

Statusactive

Websitesolitics.com

Research checkedAugust 12, 2026

Main categoryCasino CRM & Retention Platforms

Solitics Ltd. is active Israeli company 514880897 and operates the Solitics engagement platform. Customer use and end-user processing are governed by a separate Marketing Services Agreement, not the website terms. The customer order and DPA must define hosting, service levels, subprocessors, retention, exports, and controller or processor roles for each deployment.

Buyer decision brief

Use this summary to decide whether the offer belongs on your shortlist and which terms need a written answer.

Casino CRM & Retention Platforms

Fit and use case

Editorial fit

Operators that already have a PAM or CRM system of record and need a real-time layer for segmentation, journeys, coordinated messaging, and engagement decisions across connected channels.

Primary offer: Solitics Real-Time Engagement

Primary offer delivery

Software license

Integration boundary: Solitics can ingest historical and live data through SQL replicas, event streams, APIs, and other connected sources.

Critical contract questions

Start with unresolved terms, negotiated terms, and dependencies that need a named owner.

8 of 10

Resolve before shortlist

No usable standard answer is available on the public terms.

Platform and channel chargesNot disclosed: Solitics Real-Time Engagement · Commercial terms
Profile, journey, and history exportNot disclosed: Solitics Real-Time Engagement · Exit and portability

Fix in the signed order

The answer changes by operator, market, package, or negotiated order.

Consent and market configurationSet in contract: Solitics Real-Time Engagement · Market and approvals
Player-data rolesSet in contract: Solitics Real-Time Engagement · Operating responsibilities
Data access and event mappingSet in contract: Solitics Real-Time Engagement · Implementation
Implementation timetableSet in contract: Solitics Real-Time Engagement · Implementation
Hosting, subprocessors, and service levelsSet in contract: Solitics Real-Time Engagement · Operations and service
Messaging and channel deliverySet in contract: Solitics Real-Time Engagement · Operations and service

Next buyer step

Ask Solitics to resolve “Platform and channel charges” and “Profile, journey, and history export” before moving Solitics Real-Time Engagement to a commercial shortlist. Then compare the answer with the complete product record below.

Read the full product record Open the category RFP builder

Confirm every selected term in the proposal and signed order. No price, market approval, availability, or contracting entity is implied unless it is stated above.

What this provider offers

1 offering

OfferingSolitics Real-Time Engagement
TypeCRM · Multi Product
Ownership and packagingFirst Party · Standalone
DeliverySoftware License
Compare in
- Casino CRM & Retention Platforms · Technology Owner

Solitics Real-Time Engagement

Multi ProductFirst PartyAvailability: Standalone

It complements rather than replaces the operator's CRM, PAM, wallet, or gaming platform. Those systems remain responsible for authoritative player records and regulated actions, while Solitics uses synchronized data to decide and orchestrate engagement steps.

Products

Real-time segmentation and journeys: Event-driven audiences, triggers, branching journeys, and campaign decisions built from synchronized player data.

Multichannel orchestration: Coordinated engagement across connected messaging and on-site channels, with the delivery rail defined by each integration.

Integrated gamification: Engagement mechanics used within player journeys; this profile does not treat them as a separate operator platform.

Integration: Solitics can ingest historical and live data through SQL replicas, event streams, APIs, and other connected sources. Its implementation team handles mapping and synchronization after the customer provides access. The deployment plan must define source systems, identity keys, consent, event semantics, channel gateways, data roles, validation, and production acceptance.

Key facts

Solitics Ltd. is active Israeli company 514880897 and operates the Solitics engagement platform
Solitics is a real-time engagement layer that connects to an existing CRM, PAM, wallet, and gaming stack rather than replacing those source systems
Historical and live customer data can be synchronized through SQL replicas, event streams, APIs, and other connected sources
Controller and processor roles for player data depend on the customer Marketing Services Agreement and DPA

Delivery options

Software License

Delivery model

An engagement and orchestration service connected to the operator's existing player, gaming, and communication systems.

Operator license: Operator
Merchant of record: Operator
Player data controller: Unknown

Included

+ Historical and live player-data synchronization
+ Segmentation and journey orchestration
+ Campaign and gamification logic
+ Connections to selected communication channels
+ Solitics-led data mapping and implementation

Not included

! A PAM, wallet, or gaming system of record
! Operator gambling authorization
! Payment processing or merchant-of-record service
! Automatic ownership of every message-delivery contract
! A universal controller and processor allocation

Procurement record

Current product boundaries and the terms that still have to be fixed in the signed order or service agreement.

Known is usable now. Contract specific changes by order or market. Not disclosed has no usable standard term. Unknown remains unresolved. Outside provider scope is handled by the operator or another supplier.

Use the provider procurement guide

Contract and supplier

Marketing Services Agreement scopeKnown: Customer platform use is governed by a separate Marketing Services Agreement. The order should identify the Solitics counterparty, modules, environments, users, support, term, usage limits, and incorporated schedules.

Implementation

Data access and event mappingContract specific: The customer supplies access to selected SQL replicas, streams, APIs, and history. The plan must define identity resolution, event schemas, consent fields, backfill, validation, environments, channel setup, acceptance, and remediation.
Implementation timetableContract specific: Timing depends on access readiness, source complexity, history, channel connections, customer decisions, testing, and acceptance. Milestones, start conditions, dependencies, delay ownership, and any remedy belong in the order.

Operating responsibilities

System-of-record and action boundaryKnown: Solitics orchestrates engagement but does not replace the operator's CRM, PAM, wallet, or gaming platform. The operator stack retains authoritative player records and execution duties for regulated account, bonus, payment, and gaming actions.
Player-data rolesContract specific: The customer agreement and DPA must allocate controller, processor, instruction, security, incident, data-subject request, retention, deletion, transfer, and audit duties for every data flow.

Operations and service

Messaging and channel deliveryContract specific: Each email, SMS, push, on-site, or other channel needs a named delivery provider, sender account, consent source, suppression behavior, usage fee, failure handling, and ownership of delivery analytics.
Hosting, subprocessors, and service levelsContract specific: Hosting region, tenant isolation, current subprocessors, security controls, availability, recovery, support response, event latency, throughput, maintenance, and incident escalation require current contractual schedules.

Commercial terms

Platform and channel chargesNot disclosed: License, implementation, data-volume, profile, event, environment, support, message, gateway, professional-service, minimum, overage, and renewal charges need an auditable price schedule.

Market and approval scope

Consent and market configurationContract specific: The operator must map lawful basis, consent, age and account status, channel restrictions, quiet hours, exclusion and self-exclusion behavior, language, retention, and audit requirements for each market.

Exit and portability

Profile, journey, and history exportNot disclosed: The agreement should define exports for profiles, identities, segments, journeys, templates, consent, decisions, messages, results, configurations, and audit history, plus deletion, retained records, transition support, and post-termination access.

Best for: Operators that already have a PAM or CRM system of record and need a real-time layer for segmentation, journeys, coordinated messaging, and engagement decisions across connected channels.

Strengths

+ The product boundary separates engagement orchestration from the operator's account, wallet, and gaming systems.
+ SQL, stream, and API paths support both historical migration and live event handling.
+ Segmentation, journeys, messaging, and gamification share one synchronized player context.

What to verify in procurement

! Define identity keys, event semantics, consent fields, late events, duplicates, replay, backfill, failure recovery, and acceptance before connecting production player data.
! Confirm which communication providers and sender accounts are included, who pays usage charges, and how suppression and delivery failures behave.
! Require a current DPA and subprocessor schedule with hosting regions, security duties, incident notice, transfer terms, retention, deletion, and audit rights.
! Define export formats and transition support for profiles, segments, journeys, templates, decisions, messages, results, consent, and audit history.

Reference documents6

Key public documents supporting the company identity, primary offer, delivery route, and highest-priority questions above.

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