Fast Track

Fast Track CRM is first-party engagement software built around a real-time iGaming data model. Operators send registrations, logins, consent changes, player blocks, payments, gameplay, bonus, and other events so the CRM can update player profiles and trigger journeys across connected channels.

Page updated August 13, 2026

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Company details

Named companyFast Track Solutions Limited

Organization typebrand

Statusactive

Websitewww.fasttrack.ai

Research checkedJuly 13, 2026

Main categoryCasino CRM & Retention Platforms

Fast Track is a multi-entity brand. Fast Track Solutions Limited, Malta company C74546, supplies CRM, Rewards, and other services under the Order Form. Fast Track Technologies Sweden AB (publ) and its affiliates handle the corporate website, with written inquiries directed to the Malta company. The Swedish entity is active at its Stockholm address, while current Malta registry status and group control remain unavailable. The Order Form can still name a different deployment counterparty.

Buyer decision brief

Use this summary to decide whether the offer belongs on your shortlist and which terms need a written answer.

Casino CRM & Retention Platforms Casino Gamification & Loyalty Software

Fit and use case

Editorial fit

Operators that need an iGaming-specific real-time CRM and can supply event feeds, operator endpoints, consent states, and the internal ownership needed to run lifecycle programs.

Primary offer: Fast Track CRM · 1 additional offer below

Primary offer delivery

Software license

Integration boundary: Fast Track consumes a real-time operator event feed and calls protected operator endpoints for player details, consent status, blocks, and reconciliation.

Critical contract questions

Start with unresolved terms, negotiated terms, and dependencies that need a named owner.

8 of 10

Resolve before shortlist

No usable standard answer is available on the public terms.

Commercial scheduleNot disclosed: Fast Track CRM · Commercial terms

Fix in the signed order

The answer changes by operator, market, package, or negotiated order.

7 of 9 shown

Jurisdiction configurationSet in contract: Fast Track CRM · Market and approvals
External systems in scopeSet in contract: Fast Track CRM · Contract and supplier
Supplier and order-form scopeSet in contract: Fast Track CRM · Contract and supplier
Consent, blocks, and promotion eligibilitySet in contract: Fast Track CRM · Operating responsibilities
Customer-data and AI governanceSet in contract: Fast Track CRM · Operating responsibilities
Campaign and callback activationSet in contract: Fast Track CRM · Implementation
Event feed and operator APIsSet in contract: Fast Track CRM · Implementation

Next buyer step

Ask Fast Track to resolve “Commercial schedule” before moving Fast Track CRM to a commercial shortlist. Then compare the answer with the complete product record below.

Read the full product record Open the category RFP builder

Confirm every selected term in the proposal and signed order. No price, market approval, availability, or contracting entity is implied unless it is stated above.

What this provider offers

2 offerings

OfferingFast Track CRM
TypeCRM · Multi Product
Ownership and packagingFirst Party · Standalone
DeliverySoftware License
Compare in
- Casino CRM & Retention Platforms · Technology Owner
OfferingFast Track Rewards
TypeGamification · Multi Product
Ownership and packagingFirst Party · Bundle Only
DeliverySoftware License
Compare in
- Casino Gamification & Loyalty Software · Technology Owner

Fast Track CRM

Multi ProductFirst PartyAvailability: Standalone

The product includes campaign planning, segmentation, multichannel lifecycle automation, analytics, API callbacks, and a natural-language layer for analysis and orchestrated activity creation. That layer operates under customer supervision and does not remove operator approval, data-quality, or regulatory responsibility.

Fast Track also sells Rewards and Greco on the same integration. They are adjacent gamification and bonus-value products, not folded into the CRM feature count.

Products

Fast Track CRM: Real-time player profiles, segmentation, lifecycle automation, multichannel activities, analytics, and integration workflows.

Singularity personalization: A first-party model layer used to select player-specific content, timing, channel, and offers from the CRM data model.

Fast Track AI: A customer-supervised natural-language layer for data analysis, campaign planning, and orchestrated CRM activity creation inside the platform.

Callback Actions: Outbound API requests to a connected operator or third-party system for external execution.

Integration: Fast Track consumes a real-time operator event feed and calls protected operator endpoints for player details, consent status, blocks, and reconciliation. Email, SMS, push, on-site, and other channels use configured integrations. Optional callbacks invoke external systems; the receiving system remains responsible for the action it executes.

Key facts

Fast Track Technologies Sweden AB (publ) and its affiliates operate the corporate website
The CRM consumes real-time registrations, logins, consent changes, player blocks, payments, and optional casino, sportsbook, lottery, balance, bonus, and custom events
The operator supplies protected endpoints for player details, marketing consent, player blocks, and reconciliation while sending real-time events to Fast Track
Callback Actions send an API request to a connected external system, which performs the requested account, bonus, profile, or other action
Fast Track provides natural-language analysis and CRM activity creation inside its platform, with the operator supervising the work and the live customer model supplying context
Deposit and withdrawal status can be ingested as CRM events; Fast Track does not act as payment processor, wallet, acquirer, or merchant of record
The Fast Track group controls corporate website data, while controller, processor, hosting, retention, and subprocessor arrangements are deployment-specific

Delivery options

Software License

Delivery model

A dedicated CRM environment connected to operator event feeds, operator APIs, and selected communication or action providers.

Included

+ Real-time player-event and profile data model
+ Segmentation and lifecycle automation
+ Multichannel campaign orchestration
+ Campaign analytics, permissions, external callbacks, and the current natural-language workflow layer

Not included

! A PAM, gaming wallet, or sportsbook and casino engine
! A gambling license or operator market approval
! Deposit, withdrawal, or payment processing
! Automatic ownership of third-party communication providers
! The external system action invoked by a callback

Procurement record

Current product boundaries and the terms that still have to be fixed in the signed order or service agreement.

Known is usable now. Contract specific changes by order or market. Not disclosed has no usable standard term. Unknown remains unresolved. Outside provider scope is handled by the operator or another supplier.

Use the provider procurement guide

Contract and supplier

Supplier and order-form scopeContract specific: The signed Order Form must name Fast Track Solutions Limited or another stated supplier, the invoice party, service location, hosting option, participating affiliates, and the exact CRM, Rewards, Greco, AI, and support components.
External systems in scopeContract specific: List every PAM endpoint, event source, communication provider, callback target, bonus system, data store, and operator approval service. The contract must distinguish Fast Track software from actions executed by those external systems.

Implementation

Event feed and operator APIsContract specific: Freeze event types, identity mapping, ordering, duplicates, latency, backfill, reconciliation, consent and block synchronization, payment-event treatment, endpoint authentication, rate limits, environments, and production acceptance criteria.
Campaign and callback activationContract specific: Define which users can create, approve, schedule, pause, and roll back campaigns or callbacks, and which external endpoint performs each action. Test timeouts, retries, idempotency, partial execution, and operator-side rejection.

Operating responsibilities

Consent, blocks, and promotion eligibilityContract specific: Allocate ownership of consent and player-block truth, suppression evaluation, promotion eligibility, wallet or bonus execution, safer-gambling controls, campaign approval, and exception handling. Connected operator systems remain responsible for actions they perform.
Customer-data and AI governanceContract specific: The DPA and AI terms must cover data roles, regions, subprocessors, retention, deletion, model access, training use, generated changes, human approval, logs, security incidents, and rollback for the deployed natural-language workflow.

Operations and service

Control and failure drillsContract specific: Test stale or missing events, consent changes, self-exclusion, block propagation, callback failure, channel outage, duplicate action, AI draft rejection, permission abuse, audit retrieval, rollback, and recovery before production use.

Commercial terms

Commercial scheduleNot disclosed: Public pricing is unavailable. Separate setup, migration, environments, player or event volume, channels, messages, AI use, modules, support tier, third-party services, overages, change work, and exit assistance in the Order Form.

Market and approval scope

Jurisdiction configurationContract specific: Configure and test consent, suppression, safer-gambling exclusions, bonus restrictions, contact times, message records, retention, and approval controls for each licensed entity, brand, channel, and target market.

Exit and portability

Migration and deletionContract specific: Require usable exports of player profiles, event history, segments, campaigns, templates, consent and block state, callback configuration, delivery results, permissions, and audit logs, with transition support, data deletion dates, and evidence of completion.

Best for: Operators that need an iGaming-specific real-time CRM and can supply event feeds, operator endpoints, consent states, and the internal ownership needed to run lifecycle programs.

Strengths

+ Core events and operator endpoints are separated rather than reduced to a generic integration promise.
+ Consent changes and player blocks are first-class integration inputs for campaign decisions.
+ Callback Actions make the handoff to external execution systems explicit.

What to verify in procurement

! Real-time CRM depends on timely and correct operator events, consent states, block states, and reconciliation. Contract for monitoring and data-quality responsibility.
! A payments event is data, not payment execution. Keep wallet, acquirer, fraud, and merchant-of-record procurement separate.
! Rewards and Greco share the integration but are separate products. Confirm what is included in the CRM proposal.
! Test natural-language and agentic workflows with your own cases, including draft-versus-send permissions, approval gates, suppression rechecks, prompt and action logs, rollback, model providers, training restrictions, and failure handling.
! Confirm the contracting entity, deployment region, controller and processor roles, subprocessors, retention, deletion, and model-governance terms.

Fast Track Rewards

Multi ProductFirst PartyAvailability: Bundle Only

Fast Track Rewards is a first-party gamification and promotional product delivered as an add-on to Fast Track CRM. It now goes beyond the older CRM event hooks and provides wheels, virtual currencies, progression, levels, shops, challenges, calendars, tournaments, and player-facing reward interfaces.

Fast Track can issue internal virtual currencies, wheels, and challenges. Free spins, bonus funds, and similar gaming rewards still require the operator's own bonus engine, where the actual reward is issued.

Products

Challenges and tournaments: Real-time tasks, competitions, leaderboards, and segment-specific player progress.

Progression and virtual currencies: Operator-defined levels, experience, branded currencies, and reward shops.

Wheels and promotional calendars: Configurable onsite mechanics connected to CRM activities and lifecycle journeys.

Rewards GraphQL API: Queries, mutations, and realtime subscriptions for an operator-built frontend.

Integration: Rewards is enabled inside a Fast Track CRM environment after frontend and data integration. Operators configure bonus types and map casino or sportsbook activity. They can use the Fast Track frontend or build their own interface through the Rewards GraphQL API. External gaming bonuses are triggered by Fast Track but issued by the operator's internal system through an API.

Key facts

Rewards is an add-on to Fast Track CRM
Fast Track sends the trigger, while the operator's bonus engine issues free spins and bonus funds

Delivery options

Software License

Delivery model

A gamification and promotional add-on inside the hosted Fast Track CRM and real-time player data environment.

Operator license: Operator
Merchant of record: Operator
Player data controller: Unknown

Included

+ Rewards back office and player-facing modal
+ Challenges, tournaments, progression, levels, shops, wheels, and calendars
+ Internal virtual currencies and reward state
+ GraphQL API for a custom operator frontend

Not included

! Operator gambling license
! A standalone deployment without Fast Track CRM
! PAM, cashier, player wallet, or payment processing
! Issuance and funding of free spins, bonus funds, or other operator bonuses
! A fixed controller and processor allocation for player data

Best for: Existing or prospective Fast Track CRM customers that want deeper loyalty and promotional mechanics on the same realtime player model.

Strengths

+ Rewards is an operator-facing gamification system, not merely a tournament option inside the CRM.
+ Setup, bonus dependencies, and custom frontend options are separated.
+ Internal mechanics and operator-issued gaming bonuses have distinct execution boundaries.

What to verify in procurement

! Rewards is an add-on to Fast Track CRM rather than a standalone gamification product.
! Minigames and Jackpots are not generally available and are excluded unless expressly included in the contract.
! Fast Track Technologies Sweden AB and affiliates are associated with the group, while a Malta contact entity is also used. Confirm the contracting entity and DPA for the deployment.

Reference documents7

Key public documents supporting the company identity, primary offer, delivery route, and highest-priority questions above.

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