Trustly
Trustly is a regulated payment institution that directly provides account-to-account payment services. Its gaming offer covers deposits, payouts, Pay N Play onboarding, account verification, affordability checks, and settlement through local bank and instant-payment rails.
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Trustly Group AB, Swedish company number 556754-8655, is the active payment institution behind Trustly. Other group companies and registered agents operate regional services, so Trustly Group AB is not assumed to be the counterparty for every merchant, country, or product.
Buyer decision brief
Use this summary to decide whether the offer belongs on your shortlist and which terms need a written answer.
Fit and use case
Editorial fitLicensed European casino and sportsbook operators that want direct bank deposits, fast payouts, and open banking onboarding without adding another card rail.
Primary offer: Gaming Pay by Bank
Primary offer delivery
- API
Integration boundary: Gaming operators connect to Trustly through one API for supported deposit, payout, onboarding, and data flows.
Critical contract questions
Start with unresolved terms, negotiated terms, and dependencies that need a named owner.
Resolve before shortlist
No usable standard answer is available on the public terms.
- Pricing, reserves, and prefundingNot disclosed
- Gaming Pay by Bank · Commercial terms
- Payment and data exitNot disclosed
- Gaming Pay by Bank · Exit and portability
Fix in the signed order
The answer changes by operator, market, package, or negotiated order.
- Merchant and country approvalSet in contract
- Gaming Pay by Bank · Market and approvals
- Contracting payment institutionSet in contract
- Gaming Pay by Bank · Contract and supplier
- Bank, identity, and player dataSet in contract
- Gaming Pay by Bank · Operating responsibilities
- Bank rails and product scopeSet in contract
- Gaming Pay by Bank · Implementation
- Returns, fraud, and complaintsSet in contract
- Gaming Pay by Bank · Operations and service
- Settlement and reconciliationSet in contract
- Gaming Pay by Bank · Operations and service
Next buyer step
Ask Trustly to resolve “Pricing, reserves, and prefunding” and “Payment and data exit” before moving Gaming Pay by Bank to a commercial shortlist. Then compare the answer with the complete product record below.
Confirm every selected term in the proposal and signed order. No price, market approval, availability, or contracting entity is implied unless it is stated above.
What this provider offers
1 offering- OfferingGaming Pay by BankTypePayments · Multi ProductOwnership and packagingFirst Party · StandaloneDeliveryAPICompare in
- iGaming Payment Providers · Service Provider
- High-Risk Gambling Payment Processors · Service Provider
- iGaming Local Payment Method Providers · Service Provider
Gaming Pay by Bank
Multi ProductFirst PartyAvailability: StandaloneTrustly is a regulated payment institution that directly provides account-to-account payment services. Its gaming offer covers deposits, payouts, Pay N Play onboarding, account verification, affordability checks, and settlement through local bank and instant-payment rails.
Trustly is not a card acquirer or a payment orchestration layer for third-party PSPs. It supplies its own Pay by Bank method and associated data services to gaming operators.
Products
Integration: Gaming operators connect to Trustly through one API for supported deposit, payout, onboarding, and data flows. Trustly processes and settles the bank payment through its regulated network.
Delivery options
API
Delivery modelDirect Pay by Bank integration for gaming deposits, payouts, and optional onboarding and data services.
- Operator license
- Operator
- Merchant of record
- Unknown
- Player data controller
- Unknown
Included
- + Bank account deposits
- + Bank account payouts
- + Payment initiation and settlement
- + Optional account verification and gaming onboarding flows
Not included
- ! Card acquiring
- ! Gambling license
- ! Universal merchant acceptance
- ! Fixed settlement or reserve terms
Procurement record
Current product boundaries and the terms that still have to be fixed in the signed order or service agreement.
Known is usable now. Contract specific changes by order or market. Not disclosed has no usable standard term. Unknown remains unresolved. Outside provider scope is handled by the operator or another supplier.
Contract and supplier
- Contracting payment institutionContract specific
- Trustly Group AB is the Swedish payment institution behind the core service, while UK and other regional companies or agents can participate. The merchant agreement must name the provider, permissions, agents, and bank-scheme route used in each market.
- Merchant relationshipKnown
- The operator contracts for Trustly's account-to-account deposit, payout, and optional onboarding or data services. Trustly supplies the payment rail; it is not a card acquirer, gambling-license host, or general orchestration layer for the operator's other PSPs.
Implementation
- Bank rails and product scopeContract specific
- Deposits, payouts, Pay N Play, name and IBAN checks, affordability data, and screening can share one API. Availability differs by country, currency, local bank access, product, and operator approval.
Operating responsibilities
- Bank, identity, and player dataContract specific
- Trustly can process bank-account, identity, transaction, affordability, sanctions, and onboarding data. The order needs purpose-by-purpose controller roles, lawful basis, player notices, data minimization, retention, subprocessors, access controls, automated-decision boundaries, and operator record exports.
Operations and service
- Settlement and reconciliationContract specific
- Trustly collects, reconciles, and settles bank payments on an agreed schedule. Settlement currency, cutoffs, prefunding, failed-payment handling, payout funding, netting, and report granularity must be set for the merchant rather than inferred from typical transaction speed.
- Returns, fraud, and complaintsContract specific
- Bank-payment returns and unauthorized-payment claims are not card chargebacks. Strong authentication, name and IBAN checks, fraud controls, complaint ownership, evidence, liability, recovery, and player-ledger corrections require market-specific rules.
Commercial terms
- Pricing, reserves, and prefundingNot disclosed
- Deposit, payout, data-service, currency-conversion, minimum, reserve, prefunding, and termination charges are not published as a gaming tariff.
Market and approval scope
- Merchant and country approvalContract specific
- The operator entity, gambling license, domains, player countries, bank schemes, currencies, products, and transaction profile require approval. Pay N Play has a narrower named country set than the wider deposit and payout offer.
Exit and portability
- Payment and data exitNot disclosed
- Pending deposits and payouts, prefunded balances, transaction and identity exports, player recognition, unresolved returns, retained compliance records, and post-termination portal access are not established outside the merchant agreement.
Strengths
- + Trustly Group AB is an active Swedish payment institution with permissions for its account-to-account services.
- + Trustly directly provides deposits, payouts, settlement, and Pay N Play functions.
What to verify in procurement
- ! In February 2022, Finansinspektionen issued Trustly a warning and SEK 130 million fine for serious AML deficiencies in its gambling business and ordered remediation. Trustly remains active, but operators should obtain the remediation record and assess current gambling AML controls; active status alone does not resolve the historical issue.
- ! Country coverage differs by product, and Pay N Play is available in fewer markets than basic deposit and payout services.
- ! Merchant approval, settlement schedules, limits, reserves, accepted gambling licenses, and exact data controller allocation require contract review.
Reference documents5
Key public documents supporting the company identity, primary offer, delivery route, and highest-priority questions above.
- DocumentFinansinspektionen — fi.se / foretagsregistret / details
- DocumentTrustly — trustly.com / about us / privacy policy
- DocumentTrustly — trustly.com / verticals / gaming
- DocumentTrustly — trustly.com / press / trustly unveils next generation of pay n play at ice…
- DocumentFinansinspektionen — fi.se / 2022 / trustly group receives warning and administrative fine